Terms of use

Last updated July 29, 2026

1. Who these terms are with

Nelawa is provided by Howard Glick, based in the United Kingdom ("we", "us"). By creating an account or using the app, you agree to these terms. If you don't, please don't use it.

Our privacy policy explains what we do with your data and forms part of these terms.

2. What Nelawa is right now

Nelawa is a task app in private beta. That's not a marketing word here, it means:

• Access is by invitation. We control who can create an account.
• It's free. There's no charge and no payment details are held. If that ever changes, we'll tell you well before it does and you won't be charged by surprise.
• Features appear, change and are removed. Sometimes without notice.
• Things break. There's no separate testing environment — fixes go live quickly, and occasionally so do faults.
• We may end the beta, or the whole service, at any time. We'd give you reasonable notice and a way to get your data out, but we can't promise it runs forever.

3. Your account

You need to be 18 or over. Give us an email address that's actually yours, keep your password to yourself, and tell us at hello@nelawa.com if you think someone else has got into your account.

You're responsible for what happens under your account. One account per person, please, and don't share your login.

4. Your content stays yours

Everything you put into Nelawa — tasks, notes, lists, plans — belongs to you. We don't claim ownership of any of it.

You give us only the permission we need to actually run the service: to store your content, sync it between your devices, display it back to you, and send the relevant parts to the AI service that sorts it (explained in the privacy policy). That permission ends when you delete your content or your account.

We don't sell your content, use it for advertising, or use it to train AI models.

5. What you agree not to do

• Break the law with it, or use it to harm, harass or impersonate someone.
• Upload anything you don't have the right to hold.
• Try to break into other people's accounts, or into the service itself.
• Hammer the service automatically, scrape it, or resell access to it.
• Deliberately run up AI usage that isn't a genuine use of the app.

Found a security hole? Please tell us rather than use it. We'll take it seriously and we won't come after you for reporting it in good faith.

6. The AI, and what it gets wrong

Nelawa uses a large language model to turn what you type into sorted tasks. It's genuinely useful and it is not reliable in the way a calculator is reliable.

It can misread you. It can put a task in the wrong place, misjudge a date, or miss something you meant. Check anything that matters. The app is built to make that easy — but the checking is yours.

You can switch AI off entirely in Settings and use the offline sorting instead.

7. Reminders and deadlines are not guaranteed

Nelawa is a productivity tool. It is not a medical device, and nothing in it is medical, legal, financial or professional advice.

8. Connected accounts

If you connect Google, Gmail, Slack or Apple iCloud, you're also bound by their terms, and what they let us do is set by the permissions you grant. We ask for the narrowest access we can. You can disconnect at any time, from inside Nelawa and from your account settings with that provider.

We're not responsible for those services being down, changing their rules, or revoking access.

9. Availability

We'd like Nelawa to be up all the time and we can't promise it. There's no uptime guarantee, no service level agreement, and maintenance may happen without notice.

Your tasks are also stored in your own browser, so short outages usually mean sync pauses rather than everything disappearing.

10. Back-ups are shared responsibility

We take reasonable care of your data and we do not guarantee against loss. Because Nelawa is free and in beta, please keep your own copy of anything you couldn't bear to lose. If you want an export, ask us and we'll send you one.

11. Ending it

You can stop whenever you like — email hello@nelawa.com and we'll delete your account and its contents.

We may suspend or close an account that breaks these terms, or if we have to for legal or security reasons. Unless something makes it impossible, we'll tell you why and give you a chance to get your data out.

12. Our liability

Nelawa is provided "as is", without warranties of any kind, to the fullest extent the law allows.

We're not liable for lost profits, lost opportunities, missed appointments or deadlines, or any indirect or consequential loss arising from using — or being unable to use — Nelawa.

Nothing here limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that can't be limited under UK law. If you're a consumer, your statutory rights are unaffected by these terms.

Since the service is free, where liability can be limited it is limited to £100.

13. Changes to these terms

We'll update the date at the top when these change, and email account holders if a change is significant. Carrying on using Nelawa after that means you accept the new version.

14. The legal bits

These terms are governed by the law of England and Wales, and disputes go to the courts of England and Wales. If you're a consumer living elsewhere in the UK, you can also use your local courts.

If any part of these terms turns out to be unenforceable, the rest still stands.

15. Contact

hello@nelawa.com — for anything at all, including telling us a term here seems unfair.